During the 2020, the new CFPB gotten 1054 complaints facing SPS. SPS ranked Number thirty six certainly all the economic organizations for grievances.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Problem Facts:
Complete Criticism:The borrowed funds business does not want to send me personally my personal statements in a great prompt trends. I did not located my personal declaration until 5 days ahead of my personal fee is due.
Issue Facts:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Problem Facts:
Full Criticism:In my own personal bankruptcy in 2011 my obligations is actually never ever reaffirmed by my personal lender back at my financial by my financial XXXX XXXX whom then moved which loan so you’re able to SPS Maintenance with this specific step not one regarding my fee records are become filed to my household loan for the past eight ages very loan providers cannot even accept me personally as it doesnt show that I actually has a house loan Hence it has got made it impossible for my situation to help you refinance otherwise score a different sort of mortgage having less notice price aside from usually the one that is getting provided with my personal repair providers currently for this reason i’m inside able to availableness my personal collateral it has been taking place for many years
Business reaction:
All of us accessed so it issue regarding the social archives of Individual Economic Shelter Agency (CFPB). You could potentially document your own problem towards CFPB here.
