The trouble
CHFA’s techniques were very report-extreme. One file ranges out-of 3 hundred pages to own just one family relations mortgage to over seven,000 users to own a professional mortgage. Staff consistently add data files regarding the longevity of the mortgage. These types of files must satisfy specific requirements and proceed through difficult company and financing acceptance procedure. On the other hand, CHFA must see compliance for government and you may monetary regulating authorities. These types of need some retention periods to help you stretch for more than 60 decades.
The answer
To solve these issues, CHFA selected Hyland’s company content attributes system, OnBase. CHFA become with the first implementation into the recruiting (HR). Brand new execution to possess Hour, a smaller agency, turned out to be an easy profit his comment is here you to definitely rapidly proved the importance from electronic content administration.
The fresh agencies then shifted so you can Investment Government, Family Funds, Solitary Friends Lending, Multi-members of the family Credit, Lower income Construction, Income tax Borrowing Allowance and you can Company Money. The audience is removing low-really worth employment out-of professionals which have OnBase across the agencies. By doing this, they’re able to run conclusion as his or her every single day workflow, maybe not paperwork, states Brian Mueller, ECM Program Manager.
Digital files save your self $one million yearly
CHFA possess provided the platform with its when you look at the-home put up computer programs. Pages pull-up data files with only a click here in their informal applications. Retrieving a newsprint document could take any where from three so you can twelve moments, says Mueller. Having OnBase, users pull up the actual document within just you to three seconds. That’s a good 237% improvement. Create that up over per year, and we save yourself more $600,000 just with smaller retrieval. While doing so, it’s got freed nearly 1,000 sq ft off a workplace, protecting $175,000.
Unmarried Family Credit (almost a couple-thirds out-of CHFA’s team) today catches 100% of the data files digitally. Rather than finding report, employees are three times more productive. That saves brand new department more a few full time teams. In total, CHFA saves $one million from year to year with OnBase, states Mueller.
CHFA was susceptible to conformity both for government and you may monetary characteristics communities. Each other marketplace need strict file retention regulations. With paper, keeping documents for the ideal length of time are quite difficult.
OnBase helps us sort and you may organize stuff quicker. Do not have to worry about losing a file prior to their preservation period are upwards, says Mueller. Whenever we ever must make they, i won’t spend your time looking owing to old file boxes for this. We could find it with an instant research in the OnBase.
The newest Government Mortgage Lender, HUD, FDIC, Ginnie Mae, Fannie mae plus most of the regularly carry out audits to the CHFA. In advance of, in search of the fresh expected documents grabbed weeks. Today, audits usually takes as low as a couple of hours and CHFA prevents non-compliance fees and penalties.
Microsoft SharePoint and you can OnBase boost customer care
Dealing with papers commonly made it difficult for consumers and financing people to utilize CHFA. OnBase let’s replace the ways we connect with all of our people and you will people, states Mueller. We’re more straightforward to work with and certainly will keeps a more impressive impact on more house and you can small businesses so as that we reinforce communities and you may Colorado’s economy.
A good way CHFA try boosting provider is through SharePoint portals. Credit lovers evaluate called for files about Hyland program and can comprehend the condition of their financing online because of SharePoint. Down the road, CHFA intends to incorporate the two important pieces of architecture also next, replacement CHFA’s most recent community show totally.
Having Hyland’s modern stuff properties program and you can SharePoint working together, CHFA tend to boost team process automation and you will business cleverness while maintaining the solution simple to use.
As to the reasons Hyland?
Having Hyland, CHFA features a whole file government provider. In addition to this, new service achieved it versus an army of designers.
Our company is a small They store. And all sorts of I could inform you of C# is the fact it’s an effective chord to your a keyboard, however, I will carry out a giant, pervading OnBase services that’s utilized by every employee within our department, Mueller said.
Handling brand new Hyland class and utilizing OnBase’s simple setup user interface, CHFA features the full organization system you to will bring better services so you’re able to Coloradans.
